French Flatware

We are pleased to provide complimentary worldwide shipping.

Typically, American clients can anticipate a 5 - 10 business day timeframe, while international clientele may expect a 12 - 15 business day period. Please acknowledge that we possess no jurisdiction over the transportation process, as occasional postponements may arise from unforeseen contingencies.

During checkout, please confirm the legitimacy of your delivery address. We shall not be held accountable for any erroneous or undeliverable addresses. Should an order be returned due to an invalid address or unclaimed following the holding period, requests for shipping cost refunds shall be denied. For security reasons, we cannot redirect packages once they have been dispatched.

More details: https://eulahome.com/pages/shipping-policy

Order Cancellation

If you'd like to cancel your order, please do it within 24 hours upon placing your order. If your order has still yet to be sent out, you're eligible for order cancellation and a full refund. If your order was already fulfilled and you received a tracking number, unfortunately we wouldn't be able to cancel your order.

Return Requirements for Return-Eligible Items

Items must be returned in their original, unused, unaltered, and unwashed condition, with all tags attached and in their original packaging.

14 Day Refund Policy

We allow for a 14 days Warranty Period upon the receipt of your order. If the product you received is damaged or incorrect, please contact us within 14 days upon receipt of your items together with a photo of the damaged or incorrect item as well.

Due to our warehouse being located overseas, we only provide refund/resend for damaged and wrong products.

Refund requests for orders received after 14 days will be politely declined. We hope you understand. If 14 days have gone by since you've received your order, unfortunately we can’t offer you an exchange or a refund, unless the items were wrongly sent.

Restocking Fee

We do not charge a restocking fee on resending/refund.

Damaged, Wrong Products Or Issues

Please inspect your order upon reception and contact us immediately at Hello@eulahome.com if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and resending.

Late Or Missing Refunds

If you haven’t received a refund after a few days, please contact your credit card company because it may take some time before your refund is officially posted. 

If you’ve done all these steps and still haven’t received the refund. Please contact Hello@Eulahome.com

Disclaimer: These policies are verified for Eula Home and able to be used against any claim. Please make sure to read these policies before placing your order.

If you have any questions, please send us a message to our e-mail Hello@eulahome.com