FAQ

We offer Free Shipping Worldwide.

We typically ship items within 2-3 days of receiving an order. From that point, it takes approximately 12-15 days for items to arrive.

As soon as your product ships, you’ll receive a tracking number that will let you keep tabs of where your order is at all times.

Orders may also be split into multiple shipments. Items ordered together may not be delivered to you on the same day and may come in separate packages.

Do note that shipments to Puerto Rico, US Virgin Islands, Hawaii, Alaska, Guam, APO/ FPO, PO Box addresses may deviate from normal shipping time norms and require a longer time to deliver. Additional shipping fees may also apply.

For Shipping Outside of the United States

In some cases, your parcel may be subjected to customs inspection and the assessment of duties and taxes will be in accordance with your local authorities.

If taxes and/or duties are incurred, you will be responsible to cover the fees before delivery can proceed.

In certain instances, your package might undergo scrutiny by customs officials, and the evaluation of levies and tariffs shall conform to the regulations set forth by your local governing bodies.

Should any taxes and/or duties arise, it shall be incumbent upon you to bear the associated expenses prior to the facilitation of the consignment's conveyance.

Upon finalizing your purchase, it is impossible to modify the delivery particulars. It is crucial to ensure that the designated shipping address is accurate when you confirm your order. EulaHome disclaims responsibility for any misdirected parcels, as it is undesirable for them to fall into unintended hands.

Should you need to alter the destination, promptly notify us (within a four-hour window). If the merchandise has already been dispatched to the erroneous location, supplementary fees for redelivery will be incurred to reroute it to the proper address. Be advised that we can only coordinate a redelivery upon the successful return of the parcel.

Kindly bear in mind that order cancellation and reimbursement are not available options in this circumstance.

In instances where package statuses have been designated as "delivered," Eula Home shall not bear responsibility for parcels that have vanished owing to probable causes such as larceny. Please be advised that reimbursement is unattainable under such circumstances. Nevertheless, you retain the option to lodge a claims report with the pertinent shipping entity or apprise your local constabulary of the situation.

Eula Home's liability shall solely encompass packages that have disappeared whilst in transit.

We meticulously scrutinize factories across the globe to ascertain their adherence to our stringent criteria concerning quality and ethical production methods.

Our cutlery is crafted in Jiayang, China, employing superior 18/10 stainless steel and titanium-plating, which epitomizes the industry benchmark for premium and high-caliber flatware.

Upon evaluating more than a dozen establishments, we have elected to collaborate with these factories, as they can deliver unparalleled quality at the most competitive pricing for our clientele, while concurrently aligning with our fundamental principles of responsible and ethical manufacturing. Our factories exclusively utilize sustainable packaging materials. Moreover, we foster robust, transparent relationships with our production partners to guarantee equitable and secure working environments.

Numerous esteemed American homeware companies, such as Caraway and Our Place, similarly source their top-tier products from China. By opting for Eula Home, you can rest assured that you are procuring an exquisite, high-quality, and conscientiously crafted item.

Order Cancellation

If you'd like to cancel your order, please do it within 24 hours upon placing your order. If your order has still yet to be sent out, you're eligible for order cancellation and a full refund. If your order was already fulfilled and you received a tracking number, unfortunately we wouldn't be able to cancel your order.

Return Requirements for Return-Eligible Items

Items must be returned in their original, unused, unaltered, and unwashed condition, with all tags attached and in their original packaging.

30 Day Refund Policy

We allow for a 30 days Warranty Period upon the receipt of your order. If the product you received is damaged or incorrect, please contact us within 30 days upon receipt of your items together with a photo of the damaged or incorrect item as well.

Due to our warehouse being located overseas, we only provide refund/resend for damaged and wrong products.

Refund requests for orders received after 14 days will be politely declined. We hope you understand. If 14 days have gone by since you've received your order, unfortunately we can’t offer you an exchange or a refund, unless the items were wrongly sent.

Restocking Fee

We do not charge a restocking fee on resending/refund.

Damaged, Wrong Products Or Issues

Please inspect your order upon reception and contact us immediately at Hello@eulahome.com if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and resending.

Late Or Missing Refunds

If you haven’t received a refund after a few days, please contact your credit card company because it may take some time before your refund is officially posted. 

If you’ve done all these steps and still haven’t received the refund. Please contact Hello@Eulahome.com

Disclaimer: These policies are verified for Eula Home and able to be used against any claim. Please make sure to read these policies before placing your order.

If you have any questions, please send us a message to our e-mail Hello@eulahome.com

If you received the wrong item, then simply notify us and send along a photo. We'll offer to send you the correct item or give you a refund.

If you need to change or cancel your order, please contact us as soon as possible within 2 hours from the time you submitted your order. In the case of a cancellation request, please do let us know the reason in case we may be able to address your concern.

For cancellations, we will only be able to provide a refund only if the order has not yet been shipped out from the warehouse.

Please do note and understand that such refunds are subject to a 8% charge, due to the processing and transaction fees that we are charged for by our payment gateway.

The displayed valuations are inherently denominated in United States Dollars.

For those residing beyond the American borders, one may opt for their domestic currency by utilizing the drop-down menu situated at either the pinnacle or the nadir of one's screen.

Upon determining your favored monetary unit for the storefront, the financial estimations of the merchandise, as well as the payment process during checkout, shall be rendered in accordance with your chosen denomination.