Shipping Policy

Kindly be informed that PO Boxes, Army Post Offices, Fleet Post Offices, and Diplomatic Post Offices are ineligible for delivery. (Orders with a PO Box address cannot utilize any express shipping methods.)

When shall my purchase be processed?

All transactions shall be expedited within a span of 2 - 3 working days. Should you possess any extraordinary circumstances or stipulations, do inform us. (A message can be conveyed whilst adding a product to your cart).

To which nations are deliveries available?

Presently, we only accommodate the CONTINENTAL U.S. (excluding Alaska), the UK, and select European territories.

What is the estimated duration and expense for my order's arrival?

We are pleased to provide complimentary worldwide shipping.

Typically, American clients can anticipate a 5 - 10 business day timeframe, while international clientele may expect a 12 - 15 business day period. Please acknowledge that we possess no jurisdiction over the transportation process, as occasional postponements may arise from unforeseen contingencies.

During checkout, please confirm the legitimacy of your delivery address. We shall not be held accountable for any erroneous or undeliverable addresses. Should an order be returned due to an invalid address or unclaimed following the holding period, requests for shipping cost refunds shall be denied. For security reasons, we cannot redirect packages once they have been dispatched.

How might I track my order?

Upon your order's dispatch, an electronic mail containing a tracking number to monitor your package shall be sent. Please be advised that it may take between 1 and 3 working days for tracking information to appear. Once collected, the package proceeds to the logistics hub where it is scanned, initiating the tracking status updates. It is not uncommon for a shipment to experience a lapse of over 24 hours without an update whilst in transit.

You can track your parcel at Track Order.

Tax and duty implications

Please note that duties and taxes are not encompassed within the product price or shipping fees. This signifies that you may be required to remit the pertinent tax in accordance with your region's tax policy when settling the order invoice, or you may be obliged to pay duties and taxes upon order receipt.

Import taxes, duties, and associated customs charges may be levied once your order reaches its ultimate destination, as determined by your local customs authority. The remittance of these charges and taxes is your sole responsibility and shall not be borne by our company.

We shall not be held liable for any delays resulting from your country's customs department. For comprehensive information regarding these charges, kindly consult your local customs office.

For customer support, kindly reach out to us via Hello@eulahome.com